Q & A
Q. How are your products different from other brands?
Our products are for all hair types. Each product is highly concentrated and formulated to give you the essentials without fillers. We use a special blend of exotic essential oils that are not found in any other product on the market. Most of our products are vegan-friendly.
A. 12 months from purchase.
Q. Can I use your products on relaxed hair?
A. Yes, our products are formulated for natural and chemically treated hair.
Q. Can I use your products on color treated hair?
A. Yes, our products are proven to retain color (regardless of pigment) while providing moisture.
Q. Do you ship internationally?
A. We currently ship within the United States and Canada.
Q. How long will it take to receive my order?
A. Generally it takes up to 3 business days to process orders and 1-3 days for shipping.We ship USPS Priority for retail orders.
Q. What methods of payment do you accept?
A. We accept PayPal, Apple Pay and all major credit cards.
Q. How do I become a wholesale distributor?
Private Label Questions:
Q. What is Private Labeling?
A. A private label product is manufactured by a contracted manufacturer (such as Envii Haircare) sold under a retailer's brand name. As a retailer, you determine how it's packaged, what the label looks like- and pay to have it produced and delivered to your store. Hair salons often create their own branded line of shampoos, conditioners, and styling products for their customers to buy and take home.
Q. Are you the manufacturer of all the products you have listed?
A. Yes, we are the manufacturer of 100% premium hand-crafted hair care products.
Q. Can you use my ingredient list?
A. We can, however, to ensure the safety of the product, efficacy and stability testing is best. Costs vary between $1000 to $2000 per product formulation. We prefer that you use our stock formulas for best results.
Q. Can I request modifications or customization to the products I select?
A. Yes, we allow for customization or modifications. We do not offer customization or modifications to the base of the products. You are able to add or remove essential oils, carrier oils, proteins, aloe vera, colorants, fragrance, and butters. There is a fee of $15 associated with any addition of ingredients. Please see "Private Label Products" tab to learn more.
Q. Can I modify the trial kit or only try one item?
A. No, we do not allow modifications to trial kits and we do not sell individual trial items. All items are purchased in kits.
Q. Will I own my formulas or customization?
A. Not by default. If you request customization, you'll need to specify that you want exclusivity to your customization, a fee of $1000 will be applied and you will sign a nondisclosure agreement. If you are requesting formulation exclusivity, in which we create a product for you and give you the formula for your own use, a fee of $1500 will be applied. Fee is placed on each customization per product. Example, say you wanted to customize the Curl Custard and Blow Dry Cream and you do not want any other client to have your product, it will be $2000 just for exclusivity. If you want us to formulate a Hair Mask in which you own the formula and all rights to it, the cost will be $1500.
Q. Can I try the products before I commit?
A. Yes, it is mandatory that you either purchase a trial kit or have used our products in the past.
Q. Are your products all natural?
A. No, our products contain organic, natural and plant-derived ingredients. No product is 100% natural or organic that is sold in stores because their is no such thing as a natural preservative that will be effective.
Q. Are your products free of toxins?
A. Most of our products are free of Sulfates, Parabens, PEGs, Dyes, Mineral Oils and much more.
Q. What is the minimum order that I can place?
A. There is a 20 unit (bottle) minimum and 1 gallon bulk order (without bottles) minimum.
Q. Do you label the products?
A. Yes we apply labels upon request.
Q. Can we provide you with our own labels?
A. Yes, if your are ordering 400 or more units. An application fee of $1/unit will apply.
Q. How long does it take to receive order?
A. We ship USPS Priority and UPS. Please allow up to 3 weeks to process order and 4 days for shipping for clients requesting labeling and label design. Allow up to 2 weeks for production of products without labeling or label design.TAT is determined by the order quantity. Orders over 400 units will take approximately 3 to 4 weeks.
Q. How will I pay?
A. You will receive an invoice. Payment is due upon receipt of invoice. Invoice is only valid for up to 48 hours upon receipt.
Q. Is there an agreement prior to production?
A. Yes, you will be sent a Private Label Manufacturing Agreement within the invoice. You must acknowledge and sign before we begin work. We also ask that you review our "Terms and Conditions" tab to additional information.
Q. Is there a refund policy?
A. For Private Label orders and trial kits, there are no refunds. If the product(s) are defective we will assess and determine the appropriate next steps as outlined in the Private Label Manufacturing Agreement.
Q. Are there discounts for orders?
A. Aside from the discount offered on our price list, we offer very nice incentives for orders over 400 units. If you are requesting over 400 units, please contact us and we will provide you with the discounted price.
Q. Do you create logos?
Q. Do you create, print and apply labels?
Q. Why is pricing for label services not listed?
A. Logo creation, website building, label design and creation are all marketing services that we offer as an "add-on" service for those that would like to have a ONE-STOP-SHOP experience. Pricing for labeling and all other marketing materials is based upon individual needs, quantity of products, artwork, size of labels, etc. Pricing can range from $250 to $1200 for label creation, design and application. We do not use "templates" or generic branding. We offer individual one on one consultation to help you create your brand and your product image. Packaging is what sells the product. We offer UV coated, water resistant material for our labels. Our label services are optional and can be selected a la carte. If the price doesn't fit your budget or needs at this time, we do offer product in bulk (by the gallon) or bottled (by the unit) without labels so that you can have more control over your brand and experience.
Q. Will the label material withstand high amounts of heat and humidity? Are the labels chemical resistant?
A. The labels that we provide are UV coated (vinyl). They do not contain a laminated coat or layer. The labels are durable and water resistant, meaning that they will hold up with general use, however, leaving your shampoo or conditioner bottles in the shower for long periods of time may affect the label quality. Our labels are not chemical resistant.
Q. Why can't I speak with a support staff member rather than send an email?
A. We are a manufacturing company that places a high emphasis on making premium quality hair care products. We do not offer consultation, advice or any other services outside of manufacturing. Most people find that our website provides them with an ample amount of information as to what we do and the services that we provide. Once you become a client or are ready to begin production, a member of our team will schedule some time to reach out to you to confirm all the information we have on file is accurate. In order to ensure that we meet our turnaround times and continue to provide new and innovative products, we have limited our administrative staff. Please send ALL questions or comments to email@example.com. This will help us keep record of our discussion for future reference and sending an email gives you a chance to list all of the questions you have for us to answer at once. We value each and every one of your questions, comments and concerns.