Q & A
Q. How are your products different from other brands?
Our products are for all hair types. Each product is highly concentrated and formulated to give you the essentials without fillers. We use a special blend of exotic essential oils that are not found in any other product on the market. Most of our products are vegan-friendly.
A. 12 months from purchase.
Q. Can I use your products on relaxed hair?
A. Yes, our products are formulated for natural and chemically treated hair.
Q. Can I use your products on color treated hair?
A. Yes, our products are proven to retain color (regardless of pigment) while providing moisture.
Q. Do you ship internationally?
A. We currently ship within the United States and Canada.
Q. How long will it take to receive my order?
A. Generally it takes 1 to 2 business days to process orders and 1-3 days for shipping.We ship USPS Priority.
Q. What methods of payment do you accept?
A. We accept PayPal and all major credit cards.
Q. How do I become a wholesale distributor?
Private Label Questions:
Q. What is Private Labeling?
A. A private label product is manufactured by a contracted manufacturer (such as Envii Haircare) sold under a retailer's brand name. As a retailer, you determine how it's packaged, what the label looks like- and pay to have it produced and delivered to your store. Hair salons often create their own branded line of shampoos, conditioners, and styling products for their customers to buy and take home.
Q. Are you the manufacturer of all the products you have listed?
A. Yes, we are the manufacturer of 100% premium hand-crafted hair care products.
Q. Can you use my ingredient list?
A. We can, however, to ensure the safety of the product, efficacy and stability testing is best. Costs vary between $500 to $1500 per product formulation.
Q. Can I request modifications or customization to the products I select?
A. Yes, we allow for customization or modifications. We do not offer customization or modifications to the base of the products. You are able to add or remove essential oils, carrier oils, proteins, aloe vera, colorants, fragrance, and butters. There is a fee of $15 associated with any addition or removal of ingredients.
Q. Will I own my formulas or customization?
A. Not by default. If you request customization, you'll need to specify that you want exclusivity to your customization, a fee of $1000 will be applied and you will sign a nondisclosure agreement. If you are requesting formulation exclusivity, in which we create a product for you and give you the formula for your own use, a fee of $1500 will be applied. Fee is placed on each customization per product. Example, say you wanted to customize the Curl Custard and Blow Dry Cream and you do not want any other client to have your product, it will be $2000 just for exclusivity. If you want us to formulate a Hair Fragrance in which you own the formula and all rights to it, the cost will be $1500.
Q. Can I try the products before I commit?
A. Yes, it is mandatory that you either purchase a trial kit or have used our products in the past.
Q. Are your products all natural?
A. No, our products contain organic, natural and plant-derived ingredients. No product is 100% natural or organic that is sold in stores because their is no such thing as a natural preservative that will be effective.
Q. Are your products free of toxins?
A. Yes, our products are free of Sulfates, Parabens, PEGs, Dyes, Artificial Fragrance, Mineral Oils and much more.
Q. What is the minimum order that I can place?
A. There is a 30 unit (bottle) minimum and 2 gallon bulk order (without bottles) minimum.
Q. Do you label the products?
A. Yes, we label the bottles.
Q. Can you use my labels that I already have?
A. Yes, a labeling fee ($75 per product) will be applied.
Q. How long does it take to receive order?
A. We ship USPS Priority and UPS. Please allow 2 weeks to process order and 3-5 days for shipping. TAT is determined by the order quantity and request for marketing materials. Large orders (270 units or more) will take approximately 3 to 4 weeks.
Q. How will I pay?
A. You will receive an invoice via PayPal. Payment is rendered prior to production. However, if website customization, business cards, flyers and all other marketing materials are requested, payment installations may be considered on a discretionary basis.
Q. Is there an agreement prior to production?
A. Yes, you will be sent a Private Label Manufacturing Agreement within the invoice. You must acknowledge and sign before we begin work.
Q. Is there a refund policy?
A. For Private Label orders, there are no refunds. If the product(s) are defective we will assess and determine the appropriate next steps as outlined in the Private Label Manufacturing Agreement.
Q. What will the price be for additional orders?
A. Pricing for additional orders will be the cost of the product per unit plus $1.50 for labels/labeling. Shipping fee will apply as well. For example, if you order 30 units of Deep Moisture Shampoo, the cost will be ($5 + $1.50) x 30 = $195. Discounts apply for unit orders over 60.
Q. Are there discounts for orders?
A. We offer 15% discount for order quantities of 270 units combined. In addition, we offer 15% discount on 60 or more units per product.
Q. Do you create logos?
A. Yes, we can create a logo for your brand.
Q. What marketing materials do you offer?
A. We offer business cards, flyers, brochures, t-shirts, boxes, banners, vehicle magnets and product advertisement.
Q. Can you create a website for me?
A. Yes we can. Pricing ranges from $300 to $2,000.
Q. Do you take professional photos of products?
A. No, for all marketing material, you will need to get photography done. Once the photos are done, you can send us the file and we'll get to work on all of your marketing needs.
Q. Do you offer email marketing?
Q. How do I order more marketing materials?
A. We'll direct you to the website where you can place your order.